CAREERS

CAREERS

Current openings

At SEKAIA, we hire those who wish to join our consultants in supporting the endeavors of our clients. To those who love study abroad, believe that overseas experiences enrich lives, and those with the vitality and desire to enhance our company, we await your application.

A company where your age and nationality doesn’t matter – an
environment where all can come and challenge.

A company where your age and nationality doesn’t matter – an environment where all can come and challenge.

We believe this because for one to offer new ideas, one has to have seen the world and experienced many different things. However, we do require one thing: a desire for a challenge. We hire those who dare to do the impossible, not based on your nationality, age, gender, or work experience.

Position Details

SEKAIA Inc.

Bring “Learning in Japan” to Life. Hiring Managers for SEKAIA Inbound Division

With the vision Explore the World and the mission Life-Changing Experiences,
SEKAIA delivers “Learning in Japan” through two pillars: Education and Career.
We are hiring two managers to scale our inbound programs: Product Manager and Customer Success Manager.

About SEKAIA
  • 30+ years in degree study, high school study, international internships, and project-based training
  • Deep partnerships with universities, companies, labs, and local governments
  • Inbound programs include School Tours (7–14 days), Micro-PBL, Micro-Internship, and Internship in Japan
  • We optimize for Most Loved × Most Trusted × Largest, measured by NPS, repeat rate, and WOW
Role 1 Product Manager, Inbound Education Experiences
Mission Design and continuously improve the product of “Learning in Japan.”
Balance educational outcomes and emotion, and drive growth together with Sales and CS.
What You Will Do
  • Product design for School Tour / Micro-PBL / Micro-Intern / IIJ (standardize 7–14-day packages)
  • Quality design for service standards (SLA), safety, and learning outcomes
  • Evaluation design using NPS / WOW to identify improvement themes
  • Supplier strategy for accommodation, transport, and host companies
  • Unit economics for price ranges, cost structure, inclusion vs exclusion
  • Standardization of itineraries, ops guides, evaluation rubrics
  • Team leadership for a small, high-impact product team
What You Bring Must
  • 2+ years in product or program design and improvement
  • Ability to align stakeholders and drive execution
  • Strong documentation skills in JP/EN
  • Data-informed decision making (cost, pricing, outcome metrics)
  • Business-level English and Japanese
  • 1+ year of team management experience
Nice to have
  • Experience in educational travel, training, internships, hospitality, or travel industry
  • Supplier sourcing/evaluation/contracting
  • Learning and assessment design, safety/ops standards
Role 2 Customer Success Manager, Inbound Education Experiences
Mission Own the entire post-contract experience. Deliver safety, satisfaction, learning, and emotion, and build “Most Loved and Most Trusted” operations measured by NPS and repeat.
What You Will Do
  • Operations and safety from pre-arrival to post-program, 24/7 coverage, incident first response
  • Orientation on safety, culture, and learning design
  • Community for hosts and participants; plan Summit/Award events
  • Evaluation and improvement via same-day CSAT pulses, post surveys, NPS
  • SLA operations with public display, monitoring, and corrective actions
  • Team leadership for the CS team with hands-on field support
What You Bring Must
  • 2+ years in customer-facing or operations roles
  • Strong coordination across multiple parallel cases
  • Clear written and verbal communication in JP/EN
  • English advanced (CEFR C1 target) / Japanese daily-business (JLPT N2 target)
  • 1+ year of team management experience
  • Ability to join the on-call rotation for first response
Nice to have
  • Experience in training ops, study/ travel arrangements, or hospitality
  • Host company and accommodation coordination/contracting
  • Safety/crisis basics and SLA operations
  • NPS/CSAT analysis to action; Salesforce or CRM usage
Why SEKAIA
  • Japan as a Platform: work with companies, labs, cities, and cultural hubs
  • Chosen for value: not price, but NPS / repeat / WOW
  • 0→1→10: co-create standard packages and build the foundation
  • Truly bilingual & global: collaborate with overseas partners daily
  • Clear standards: publicly displayed SLAs and transparent quality ops
Work Style and Benefits
  • Employment: Full-time / Fixed-term
  • Location: Shibuya (hybrid)
  • Hours: 10:00–18:30 (7.5h actual)
  • Monthly ¥543,375 (incl. ¥101,883 fixed overtime for 30h; base salary ¥441,492). Overtime beyond 30h paid separately per labor law.
  • Holidays: weekends and national holidays, year-end and New Year, birthday leave, paid leave policy
  • Business travel and training available; full social insurance
Hiring Process 1. Document screening
2. Multiple interviews
3. Aptitude assessment
4. Offer
How to Apply Please submit your resume and work history in both English and Japanese. A portfolio or writing samples are welcome if available.




* We will not resend the application
* Any personal information submitted upon application will be treated in accordance to our privacy policy.
* Upon receipt of application, those who have passed the initial application review will be contacted.

We thank you very much for your interest in this great opportunity! Please note that only the candidates selected for an interview will be contacted. If you do not receive a reply from us within 10 days of sending your email, please consider your candidacy unsuccessful this time.
Posted December 11 2025

Job opening at SEKAIA :

We seek Internship Consultants to support international candidates coming to Tokyo on internships. Participants are mostly university students and young working professionals.

Manegerial Position
  • English: Fluent
  • Japanese: Business level
  • Must currently reside in Japan
  • Experience in marketing and sales
  • People-person who is confident to communicate with others
  • Strong Leader that is able to guide, motivate & empower his team to deliver top-results
  • Creative and able to think out of the box, but structured and reliable at the same time
  • Business plan creation experience
  • Visa sponsorship available
Consultant
  • English: Fluent
  • Japanese: Business level
  • Must currently reside in Japan
  • Experience in marketing and sales
  • Creative writing skills
  • People-person who is confident to communicate with others
  • Creative and able to think out of the box, but structured and reliable at the same time
  • Visa sponsorship available
Starting Date January 2018
Working Hours 10:00 – 18:30
Salary ¥4.0M ~ ¥4.5M / Year (Consultant)
¥4.9M ~ ¥5.7M / Year (Managerial Position)
Negotiable
About SEKAIA Headquartered in the heart of Tokyo, with offices in other major cities in Japan and 4 overseas offices, SEKAIA Consultants is an independent company specialised in the international mobility of students and young professionals. We have been offering for more than 40 years an array of international study, exchange, and internship programs to Japanese and foreigners in partnerships with high-ranking universities and educational providers all around the World. SEKAIA’s commitment to excellence, its unique approach to exchange study programs and proven track record are some of the reasons over one thousand students (and their families) entrust their future to SEKAIA each year.

Further information about SEKAIA can be found at:
https://www.sekaia.co.jp/corporate/
https://www.sekaia.co.jp/corporate-en/
Apply Please submit your English resume and cover letter to the address below with the subject header “SEKAIA Internship Consultant Application”



* We will not resend the application
* Any personal information submitted upon application will be treated in accordance to our privacy policy.
* Upon receipt of application, those who have passed the initial application review will be contacted.

We thank you very much for your interest in this great opportunity! Please note that only the candidates selected for an interview will be contacted. If you do not receive a reply from us within 10 days of sending your email, please consider your candidacy unsuccessful this time.
Posted April 17 2018